Privacy Policy Statement

This privacy policy sets out how uses and protects any information they receive from you when you use their website,
make reservations or sign up to receive marketing material. is committed to ensuring that your privacy is protected. may change this policy from time to time by updating this page.
All changes will be reflected in the policy and displayed on our website. This policy is effective from 25th May 2018.

What we collect
We may collect the following information:

  • Details about you: Name/s of all passengers travelling on holiday, email address, address, telephone number, date of birth, holiday and travel preferences, payment details,
    your reasons for travel (such as for a wedding, birthday or anniversary), meal/ dietary requirements and, if necessary, information about your health to the
    extent that it’s relevant to your fitness to fly, accessibility requirements, your holiday itinerary or to provide you with special assistance/care.
  • ID: If this is required by the destination or supplier/airline – your passport or identity card details including passport number/s, the country in which your passport was issued and the expiry date.
  • Your interactions with us: Conversations with us, including when you make enquiries, comments, complaints or submit feedback to us (whether formally via email / online chat or simply verbally to our employees).

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For your travel needs for all upcoming travel plans.
  • We only share your data with third parties who are relevant to your booking with us, eg. Airlines, hotels, property owners and similar. It is never shared for marketing purposes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information we collect online. Your data is stored securely on our server.

Your payment details are not retained for any purposes by, we use the Worldpay payment system click here to read Worldpay Privacy Statement.
Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities.
A complete protection of the data from access by third parties is not possible.

Analyse tools and advertising
Google Analytics
This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

IP anonymization
We have activated the function IP anonymization on this website. As a result, your IP address will be truncated by Google within member states of the
European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the
full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your
use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

Demographics in Google Analytics
This website uses the demographics feature of Google Analytics. As a result, reports can be produced that contain statements on the age,
gender and interests of the site visitors. This data comes from interest-based advertising from Google and third-party visitor data.
This data can not be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google Account,
or generally prohibit the collection of your data by Google Analytics as outlined in the section „Opposition to Data Collection“.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do
not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you wish to subscribe to our newsletter or
    be contacted for direct marketing purposes. If you do not indicate you would like to receive our newsletter you will not be automatically subscribed.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing
    to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.

How to contact us

If you have any questions about this Privacy Policy or the ways in which we handle your personal information, please contact us as follows:

FAQ: Steffi Raila
Address: Behindertengerechte Reisen Raila UG
Bahnhofstr. 136 a, 86438 Kissing

Booking Conditions


  • „we“, „us“ and „our“ means Behindertengerechte Reisen Raila UG who
    own and operate web site (referred to as „the sites“)
  • „you“ means the person using the Site.

The Sites provide an organised directory of holidays and related retailers selling a variety of products and services.
These terms and conditions do not affect the terms and conditions of the web sites we link to.
Any concerns or complaints about retailers listed in these directories should be addressed directly to the retailer.
As such, we are not in control of the web sites listed within the directories, the content describing these
web sites or the content of the sites we link to.
Any information on the sites should be checked by consulting with experts who are
authorised to give information on that subject. We are not authorised to offer advice. You should not act on any
information given within the sites without checking the accuracy of the advice.

Limit of liability
The presence of a holiday on any of our sites is not in any way a warranty by us that the provider will conduct
itself appropriately under any agreement you undertake. The goods or services offered by the retailer are
not endorsed or approved by ourselves.  Our liability is limited to that of a travel agent
(or tour operator, where applicable).

All retailer information is provided by the retailer.
We have not taken any steps to check this information independently.

We give no warranty of any kind, express or implied.
All warranties or conditions which would be implied by law are expressly excluded.
We will not be liable for any loss of profit, income or business opportunity or any other
direct or indirect loss which results from use of or unavailability of our service.

All site material, design, graphics and content are protected by international copyright laws
and must not be reproduced in any form, in full or in part without our express permission.
This excludes actual directory listings that may be protected by the sites linked to themselves.

Links to other websites
We have no control over the content of websites we link to.
You agree that you use these websites at your own risk.
We accept no responsibility for their content or your use of these web sites.
You agree that we will not be held responsible for any loss or damage occurring as a result of using these links.

Governing law
These terms and conditions are governed by the laws of Germany.
You agree that the German court shall have exclusive jurisdiction.

About Us

What information do we collect?
We collect information from you when you make an enquiry, place a booking.

When submitting an enquiry on our site, as appropriate, you may be asked to enter your:
name, e-mail address, mailing address and phone number.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any
other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use up to date firewalls and antivirus software to ensure your information is safe.  Credit card information is not stored on our computers.

Do we use cookies?

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
This does not include trusted third parties who assist us in operating our website, conducting our business,
or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law,
enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website.
These third party sites have separate and independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected
through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at /about/about.php

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 03/02/2015

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

/ contact.html
Behindertengerechte Reisen Raila UG
Bahnhofstr. 136 a
86438 Kissing